Factory Dialogue

Overview

The Factory Dialogue module provides an intelligent chat interface that allows you to interact with AI-powered virtual experts. You can ask questions about your plant equipment, get troubleshooting guidance, and receive expert knowledge through natural language Factory Dialogues.

Please click on the Factory Dialogue submenu under the Agents menu to enter the Factory Dialogue page.

Chat with AI Agent

The Factory Dialogue page provides a chat interface where you can communicate with AI agents. The interface consists of a main chat area in the center and a Factory Dialogue history sidebar on the left.

Start a New Factory Dialogue

To start a new Factory Dialogue with the AI agent:

1. Click the New Factory Dialogue button at the top of the Factory Dialogue history sidebar.

2. A new chat session will be created and you can begin typing your questions in the input area at the bottom of the screen.

3. The Factory Dialogue will be automatically saved and appear in your Factory Dialogue history.

Select Plant Model Node

You can associate your Factory Dialogue with a specific equipment or location in your plant model to get more contextual responses:

1. Click on the Plant Model selector at the top of the chat area.

2. A tree structure will appear showing your plant hierarchy.

3. Navigate through the tree and select the relevant equipment or location node.

4. The AI agent will now have context about the selected equipment when responding to your questions.

Send Messages via Text Input

To send a message to the AI agent using text:

1. Type your question or message in the input field at the bottom of the chat area.

2. Press Enter or click the Send button to submit your message.

3. Your message will appear in the chat area, and the AI agent will begin generating a response.

Send Messages via Voice Input (Dictate)

You can also use voice input to dictate your messages instead of typing:

1. Click the Dictate button (microphone icon) located next to the text input field.

2. Grant microphone access if prompted by your browser.

3. Speak your question or message clearly into your microphone.

4. Click the Dictate button again to stop recording.

5. Your speech will be automatically transcribed to text and inserted into the input field.

6. Review the transcribed text, make any necessary edits, then send the message.

View AI Responses

After sending a message, the AI agent will generate a response that appears in the chat area. The response may include:

• Text explanations - Detailed answers to your questions in natural language

• Formatted content - Responses may include bullet points, numbered lists, and code blocks for clarity

• Thinking process - Some responses may show the AI's reasoning process in an expandable section

The AI generates responses in real-time, and you will see the text appear progressively as it is being generated.

View Source References

When the AI agent uses knowledge from your organization's knowledge base, it will display source references:

• Source Cards - Clickable cards showing the documents or knowledge items referenced in the response

• File Previews - For referenced documents (PDF, Office files, images, videos), you can click to preview the original content

These source references help you verify the information and explore the underlying documentation.

View Factory Dialogue History Sidebar

The Factory Dialogue history sidebar on the left side of the screen allows you to manage your past Factory Dialogues:

1. All your previous Factory Dialogues are listed in the sidebar, sorted by most recent.

2. Use the Search field at the top to find specific Factory Dialogues by keywords.

3. Click on any Factory Dialogue in the list to load and continue that Factory Dialogue.

4. Scroll down to load more Factory Dialogues (the list uses infinite scrolling).

Important Notes

Permissions

To access the Factory Dialogue module, you must have the agent:read permission assigned to your role. Please contact your administrator if you cannot access this module.

Tips for Effective Factory Dialogues

• Be specific in your questions to get more accurate and relevant responses.

• Select the appropriate plant model node to provide context about the equipment you are asking about.

• Use the Dictate feature in noisy environments or when you prefer hands-free input.

• Review source references to verify information and access detailed documentation.

• Start a new Factory Dialogue for different topics to keep your Factory Dialogue history organized.